Lyda Constanza Vera Rodriguez
Customer Service Executive Special Processes
Professional profile
Business Administrator, with outstanding experience in customer service, interest in professional updating and continuous learning process, skills in investigation, analysis and resolution of complaints and claims, coordination of supplies
Work experience
• Investigate, analyze, solve and monitor pqrs • Provide information and support to the Sales Force (Consultants and directors) about the business and requirements for credit approval • Report of inconsistencies in the information systems • Authorization and settlement of adjustments for prizes and winnings. • Updating data in information systems • Support to the Marketing area by making teLL calls
• Make visits to installations, reinstallations and maintenance of the SIIGO program • Review backups • Solve doubts and inconveniences presented by users in the plant • Receive telephone calls in the Call Center to solve pqrs • Solve problems for clients via remote console.
Preparation of Reports for Management
Education experience
Fundacion universitaria san martin | Undergraduate
