Extraction and analysis of information to support the work of the Household UEN at the company UNE EPM Telecommunications. Process modeling on the ARIS platform.

Extraction and analysis of information to support the work of the Household UEN at the company UNE EPM Telecommunications. Process modeling on the ARIS platform.

Extraction, cross-checking and analysis of information using ETL tools and the use of SQL and PL/SQL languages in CRM databases, billing platforms and systems, with the aim of identifying revenue leakages. Creation of KPIs for information synchronization using various tools (SQL, ACL, IPC) for Internet and telephony products. Identification of the root causes of revenue leakages through results analysis. Collaboration with affected areas to correct the root causes. Process and report automation.

Extraction, cross-checking and analysis of information using ETL tools and the use of SQL and PL/SQL languages in CRM databases, billing platforms and systems, with the aim of identifying revenue leakages.

Consolidation of billing, sales, customer and other dimensional data to support business strategies and decision making. Execution of the monthly commercial closing to analyze the performance of business variables. Creation of interdimensional reports to meet various business needs. Support as a technical specialist in systems and business processes for company projects.

Consolidation of billing, sales, customer and other dimensional data to support business strategies and decision making. Execution of the monthly commercial closing to analyze the performance of business variables.