Ingri Gissel Velasquez Rodriguez
Client Success Associate
Professional profile
Experienced client expert with a proven track record of success . Passionate about art , detail-oriented , creative , and resourceful . Believes in the power of collective effort to achieve high standards of service and client satisfaction
Work experience
Main point of contact for realtors, managing contracts and proposals. Executes smooth client onboarding processes. Implements effective marketing strategies for seamless transitions. Maximizes client satisfaction through contract oversight and renewals.
Major achievementEfficiently manages contracts and proposals for realtors. Implements effective marketing strategies for client satisfaction. Maintains long-term relationships through contract oversight and renewals.
Onboarded and retained 100+ accounts for the Smart Net Total Care (SNTC) portal. Fostered relationships with customers and addressed network management barriers. Prevented churn by demonstrating the value of the SNTC portal.
Major achievementOnboarded and retained 100+ accounts for the Smart Net Total Care (SNTC) portal. Fostered relationships with customers and addressed network management barriers. Prevented churn by demonstrating the value of the SNTC portal.
Provided technical support for electronic devices. Addressed inquiries about insurance, claims, and warranties. Identified upsell opportunities for Asurion's products.
Major achievementProvided technical support for electronic devices. Addressed inquiries about insurance, claims, and warranties. Identified upsell opportunities for Asurion's products.
Education experience
Escuela de artes y letras | Profesional
