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Fernanda Guzmán

SME monitoring specialist
Skills
(Self-evaluation)
Agility 95%
Information analysis 90%
Advanced excel 89%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Professional profile

Work experience

Especialista De Seguimiento Pyme
mi banco | May 2022 - October 2022 (5 months)
Used skills
Service Agent
teleperformance colombia | November 2021 - May 2022 (6 months)
Used skills

Troubleshooting and information gathering to understand needs and offer solutions quickly, creating new processes and systems to increase customer service satisfaction

Major achievement

Managing external emotions

Education experience
Computer Science
Politécnico grancolombiano | Technician
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