Manuel Martin
Retention Specialist & Customer Service Representative
Professional profile
Confident and ambitious professional with strong drive for learning . Experienced in hospitality , customer service , and medical interpretation . Skilled in adaptability , professionalism , and interpersonal excellence
Work experience
Handled sensitive situations with composure, ensuring clarity and professionalism. Strengthened bilingual and cross-cultural communication skills.
Major achievementDelivered accurate real-time interpretation in high-stakes medical settings, refining bilingual fluency and cross-cultural communication.
Developed persuasion, empathy, and solution-oriented communication. Educated customers, ensuring satisfaction and retention.
Major achievementCombined customer service with sales-driven problem solving, transforming challenging interactions into positive relationships.
Advised guests with tailored recommendations. Maintained composure and professionalism in a high-pressure setting.
Major achievementWorked in a 2 Michelin-starred environment, mastering expertise across a cellar of 2,500 wines and serving high-profile clients.
Education experience
The henley college | Bachiller
