Work done Provide remote support through BMC to manage the fall of the Wi-Fi zone nationwide. Management of the SOLARWIN tool to verify the operability of the area. Validation of router equipment connectivity using the SECURE (MPLS) tool Closure management of cases, operating areas and unsatisfactory speed Customer and supplier contact to manage joint visits

Tasks performed Equipment Support. Management and configuration of LAN and WAN networks. Printer support, OFFICE applications, CCTV system and telephone plant. Remote support for employees in Tele-work mode and hotel users Inventory survey of IT area equipment Delivery of reports and monitoring of the IT area

Works carried out Transfer to the different headquarters of the metropolitan area to provide support in work stations. Printer support Information backups Email domain support Remote support by work-at-home modality