I was during a holiday campaign involved in providing assistance and support to customers in a high-pressure environment with a high volume of incoming calls. Responsibilities included answering questions about products and services, resolving customer issues and complaints, processing orders, and making sales. The work was done within a limited timeframe, during the holidays, and required a high level of energy and attention to detail to ensure a satisfactory experience.

Responsible for overseeing and monitoring processes, designing and implementing security policies, managing billing and collection, updating records and databases, and managing inventory. All these activities aim to ensure compliance with established procedures and regulations, as well as adequate supply of the goods and services offered by the company.

Responsible for closing the cash register at the end of the day, operating the cash register, assisting customers in selecting products and answering any questions they may have, keeping the ice cream station and the store clean and always organized, ensuring that products are properly stored, and the ice cream station is regularly restocked, and carrying out marketing and promotional activities. International Relations, Our Global Teacher AIESEC, Uninorte