Jonathan Guillén
Night Dispatch
Professional profile
Detail-oriented and highly organized professional with 1 year of experience in logistics , night dispatch , and customer service . Strong communication and problem-solving skills
Work experience
Tracked shipments in real-time, coordinated drivers, and ensured compliance with DOT/FMCSA regulations.
Major achievementMaintained constant contact with drivers and ensured on-time deliveries.
Processed orders, tracked shipments, handled returns and exchanges, and provided satisfactory solutions to ensure customer satisfaction.
Major achievementEnsured a seamless customer experience by addressing complaints empathetically.
Monitored and evaluated interactions between customers and service agents, provided feedback, and participated in training program design.
Major achievementContributed to maintaining high levels of quality in services provided.
Education experience
Manuela ayala de gaitan school | High School
