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Julieth Veronica Mendez Lopez

Customer service advisor (Social Networks and Telephone)
Skills
(Self-evaluation)
Sales 90%
Courtesy 88%
Languages
Professional profile

Visual Artist With the ability to create, direct, plan, lead and develop processes related to image (video, film, television, multimedia and editorial processes) of an artistic nature, research in arts and cultural management.

Work experience

Customer Service Advisor
apex colombia | December 2021 - April 2022 (4 months)
Used skills

Provide information, guidance, forms of payment, service changes to users of the telecommunications company, resolve concerns regarding the service and receive requests, complaints and resources, in addition to reporting follow-ups to clients, retention work.

Major achievement

N/A

Customer Service And Back Office Sales Advisor
onelink bpo | January 2018 - November 2021 (3 years 10 months)
Used skills

Provide information, guidance, forms of payment, service changes to users of the telecommunications company, resolve concerns regarding the service and receive requests, complaints and resources, in addition to reporting follow-ups to clients, retention work. Digital Channel Sales Back

Major achievement

best channel seller

Education experience
Visual art
Universidad nacional abierta y a distancia unad | Undergraduate
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Virtual assistant