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Lizeth Johanna Hernández Perdomo

CALL CENTER AUXILIARY
Skills
(Self-evaluation)
Team work 90%
Punctual in deliveries 80%
Resolution capacity 80%
Assertive communication 80%
Languages
Professional profile

Work experience

Customer Service
Used skills

Tasks performed: Provide customer service from the front line, give invoice explanation, make telephone payments. retention of premium packages and service in the first instance. PQR.

Call Center Agent
christus sinergia salud | February 2021 - December 2023 (2 years 10 months)
Used skills

Tasks performed: make calls to prepaid medicine users in order to assign specialist appointments for users of wellness programs and at-risk patients, remembering the importance of attending scheduled medical appointments.

Business Consultant
comunicate l.t.a | August 2020 - February 2021 (6 months)
Used skills

Tasks performed: Advisor on digital television services DIRECTV at points of sale and externally, and packaging service with Emcali internet.

Education experience
Other not Specified
Sena | Technician
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