Andersson Cuartas Soto
Bilingual Customer Support Agent For At&Amp;T.
Professional profile
I am a Professional Technologist in Computer Maintenance, I am trained to perform preventive and corrective maintenance that prolongs the operation of computer equipment.
Work experience
• Confirmation of installations of the different AT&T services in direct communication with customers through telephone call. • Making calls to AT&T to request information
Major achievementImprovement in end user support through calls and personal improvement in English level.
• Attention to complaints and doubts by clients and preparation of appropriate responses to their different problems. • Reception of contacts using formal language as appropriate.
Major achievementLearn all about technical support for users and improvement in typing.
Perform preventive and corrective maintenance to computer equipment (Hardware and Software) in Help Desk offering answers and solutions about technical support.
Major achievementLearn everything related to table support.
Education experience
Sena | Technician
