Design, documentation, implementation and monitoring of the Information Technology Strategic Plan, which had project lines for information assurance, technological updating, incorporation and adoption of new technologies, among others.

Development and implementation of the information security policy based on ISO 27001, which allowed improving the entity's performance against the entity's performance measurements and the procedures for information security risk management were implemented.

Migration of the telephone plant to the Asterisk platform, this project allowed to eliminate the operating costs for managing telephone lines and additional licenses, in addition to allowing the capture of data for analysis on the attention provided by this means and the improvement of the service.