Offered timely solutions, escalated complex cases, and used Excel for case management.

Delivered multichannel support, handled national and international clients, and managed cases with Microsoft Dynamics 365.

Provided bilingual service, ensured customer satisfaction, and resolved product-related issues.

Assisted USA and Canada clients via phone, chat, and email. Handled order inquiries, returns, and product info.

Maintained accurate records, resolved issues promptly, and used assertive communication in English and Spanish.

Delivered bilingual support via chat, calls, and email. Managed escalated clients and conducted basic fraud investigations.