Implemented Veeva CRM, reduced service costs, provided Level 1 support, optimized business processes, coordinated new module rollouts, and delivered technical solutions for sales and marketing teams.

Led Veeva CRM implementation in Venezuela, optimized sample-lot management, partnered with cross-functional teams, delivered technical requirements, and improved ticket-resolution SLAs across Latin America and Europe.

Veeva CRM salesforce

Partnered with SFE to improve processes, led retraining programs, coordinated vendor and marketing teams, and monitored CRM module adoption post-pandemic.

Optimized sales force processes, analyzed incident trends, led technical integration of Call Objectives, developed dashboards for Veeva CRM adoption, and implemented new HCP classification algorithms.