Brayan Florez Velandia
Operations Manager
Professional profile
Industrial Engineer with more than 10 years of experience in planning and managing business projects. Expert and Speaker in Data Protection and Compliance. Skills in Customer Service, Information Security, Quality Management, Agile Methodologies, Product Development and Process Improvement. Skills for critical analysis, decision making and leadership of multifunctional work teams.
Work experience
• Monitoring progress, resources and project schedules through agile methodologies • Development of risk management strategies • Monitoring of compliance indices and KPIs • Preparation of management and execution reports
Major achievement• Planning and management of more than 50 business projects in information security. • Assistance in the development of software for compliance with Law 1581/2012 on habeas data. • Attention to cases, conflict resolution and search for alternatives for customer satisfaction.
• Analysis and measurement of process information. • Evaluation of compliance and privacy policies. • Management and monitoring of customer service cases. • Drawing up of quality procedures. • Assistance in developing commercial proposals.
Education experience
Universidad industrial de santander | Undergraduate
