Neidyn Andres Tobias
Traffic Manager
Professional profile
Lawyer with experience in customer service , multichannel attention , PQRS management , CRM , cross-selling , technical support , case tracking , and quality indicators . Oriented to customer satisfaction , problem-solving , and positive service experiences
Work experience
Handled customer requests and PQRS, provided multichannel support using CRM, cross-sold products, gave technical support, and ensured customer satisfaction and indicator compliance.
Major achievementManaged customer requests, PQRS, multichannel attention, CRM tools, cross-selling, technical support, and case tracking. Achieved quality, productivity, and experience indicators.
Managed customer requests, cross-sold products, provided technical support, used CRM, and tracked service metrics.
Major achievementProvided customer service, cross-selling, technical support, CRM management, and achieved quality and productivity metrics.
Provided customer support, resolved inquiries, and managed user cases.
Major achievementHandled customer requests, user support, issue resolution, and case management.
Education experience
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