Reception of PQRS from clients always seeking first-hand to give an assertive response and in the shortest possible time.  Management and monitoring of ON-TIME indicators regarding compliance of the delivery promise with the transporters – follow-up with the transporters, holding monthly meetings.  Negotiation with the transporters year after year regarding the review of the values of the new freight rates assigned to the company.  Instructor in Customer Service training

Instructor in Customer Service training for the entire company and sales force.  Instructor in technical training for the products that the company markets with their respective evaluations.{* **}  Creator of the company's loyalty program “A TODA POR LOS POINTS” to reward

Responsible for promptly addressing the different complaints and requests from travelers.  Comply with the code of ethics not only of LASA SA but also of the clients to whom I provide the service, such as Interjet and Viva air.{ ***}  Responsible for leading a group of 10 service agents in shifts.  Responsible for preparing and sending operational reports to clients and/or station managers. {*** }  Responsible for establishing contingency plans in case of operational difficulties.

Apply management systems, ensure airport security and safety in operations at the base.  Comply with the sales model stipulated by the client company to TALMA SA  Ensure timely compliance with the procedures stipulated by each client for the air operation

I was responsible for managing a team of approximately 20 service agents for 2 years  I was responsible for managing the shift scheduling of all the staff under my charge for 6 years.  Responsible for making updates corresponding to disabilities and rearrangement of staff shifts under my charge  Responsible for managing, carrying out maintenance and daily supervision of the VIP room for 5 years.  I was responsible for managing PQR of clients during the r process

I was responsible for handling customer PQRs during the baggage check-in process in the Lobby  Responsible for managing Gold Elite and Diamond Elite customers.  I was responsible for welcoming the passenger  Responsible for verifying the CHECK –IN process taking into account the document