• Plan and execute test cases • Manage defects found • Document and directly solve incidents reported by customers • Respond to user incidents in accordance with the established service promise. • Document incidents in the ticket platform • Provide support to Honeywell mobile devices with Windows mobile and Android. • Make queries in the company's databases.

• Participation in projects such as the electronic witnesses, where customer guards were positively trained on how the software worked, guaranteeing that this initiative came out with the best quality.