William Bermudez
IT Support Specialist
Professional profile
IT specialist with more than 3 years of experience in development, implementation and optimization of technological solutions, results-oriented and business process automation.
Work experience
Service desk management, continuous improvement, ITIL implementation, application development and maintenance, and incident backlog automation and coordination.
Major achievementSupport for installation, testing, and troubleshooting of software, hardware, networks, and infrastructure. Administration of CRM, SAP, databases, and web solutions.
Deployment of helpdesk solutions, development with Python, management of ERP and CRM with Dynamics 365, Power Automate, Power Apps, and Sharepoint.
Major achievementDevelopment and implementation of BI and analytics web applications with ETL and Data Warehouse. Advanced Microsoft Power Platform management.
Education experience
Sena | Technician
