▪Know and keep updated on the functionalities and possibilities of the organizational platforms and their functionalities (Educamos, SM Aprendizaje, SM Virtual, Simplifica). ▪Provide technical support through from the telephone line, service desk, email and directly with the managers. ▪ Respond in a timely and efficient manner to the needs that are generated from the schools that adopt educational platforms of SM.

Maintain science care standards above 90%

1.Update, resolve and/or escalate incidents 2.Update incidents in management tools 3.Escalate to third level or incident specialists 4. Customer Application Monitoring

In charge of carrying out and managing the monitoring of applications and components of the different service channels used by Davivienda.

•Assist in the installation and updating of hardware and software. • Provide support to users in standard corporate software including operating systems, corporate software and commercial use. • Ensure the operation of the procedures for backup and recovery of user information.

Ensure compliance with corporate hardware and software standards.