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Johan Ramirez

systems engineer
Skills
(Self-evaluation)
Service now 100%
Work for objectives 100%
Projects management 100%
Citrix 80%
Active directory 70%
Aws cloud 60%
Excel 50%
Sql server 40%
.NET 30%
Power BI 30%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
Professional profile

Work experience

Gerente De Projetos
postit group - teleperformance | May 2023 - October 2023 (5 months)
Used skills

Testing and migrations from standard machines to ThinClient machines, generating added value to the internal client in the migration process to Citrix VDI/HSD. Management of development projects and internal migrations within the company to different platforms, assembly of operations. • Management of changes and adaptation of the project to new needs or requirements. • Development and implementation of plans continuous improvement in project processes. • Identification and mitigation of risks

Systems Engineer
postit group | November 2022 - April 2023 (5 months)
Used skills

Internal in the support process and implement Citrix VDI and Genesys. Management of development projects and internal migrations within the company to different platforms. • Consulting and advice on information technologies. • Optimization and improvement of processes through automation. • Technical support and problem resolution for users and clients.

Desktop Support
infotrans – teleperformance | April 2022 - November 2022 (7 months)
Used skills

Accompaniment to Office 365 migration in the company Telepermance Colombia, in turn, Citrix Support support was provided. • Collaboration with the different departments of the company. • Problem resolution and attention to incidents.{* **}• Use of computer and technological systems.

Education experience
Software Analyst and Developer
Sena servicio nacional de aprendizaje | Technician
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