Provide support to our customers answering chats, emails and calls Analyze customer's application data and documents submitted Collect feedback and suggestions from customers Triage and treat potential bugs and operational issues affecting customers Call customers to confirm information needed on potential fraud cases Identify opportunities to improve our internal processes and share with leaders

Energetic Resolved customer grievances consistently, collaborating with team members to achieve creative solutions Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems Instilled calm in customers by managing escalations and transfers with utmost professionalism

Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees. Conversed with customers to evaluate travel needs and preferences. Advised customers on issues such as travel insurance, cell usage and currency / Use of GDS