Yenis Michell Anbali Artel
International Business Professional | Bilingual
Professional profile
International Business graduate with experience in customer service , administrative support , and bilingual client communication . Proficient in Salesforce CRM , documentation , and remote work environments . Bilingual in English and Spanish , with strong organizational , problem-solving , and cross-cultural communication skills
Work experience
Participation in a cultural exchange program in the United States. Developed experience in multicultural environments, daily English communication, and adaptation to new family and cultural norms.
Major achievementExperience in multicultural and international environments. Daily communication in English. Adaptation to different routines and cultural contexts.
Handled inbound and outbound calls, managed multiple tasks, and ensured compliance with service standards.
Major achievementManaged English-speaking client communications and provided professional customer service.
Gathered and verified insurance application info, organized client data, provided leads, and communicated professionally.
Major achievementContacted potential clients, organized client info, supported sales team, and communicated complex information clearly.
Education experience
Servicio nacional de aprendizaje – sena | Técnico/Tecnólogo
