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Duver Harvey Gutiérrez Hurtado

tech support analyst
Skills
(Self-evaluation)
Client service 95%
Management tool 95%
Effectiveness 90%
Information analysis 90%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Professional profile

Work experience

Analista De Soporte Técnico Nivel 2
microhard s.a.s (camara de comercio de bogota) | January 2022 - Present (4 years 10 months)
Used skills

End-user support, computer equipment setup and maintenance, change of computers, backup management of user information, printer support, network support, remote equipment support, management of IBM service desk software, installation and configuration of company tools, management of antivirus console, management of active directory, etc.

Tecnico De Soporte Nivel 2
microhard s.a.s (camara de comercio de bogota) | February 2019 - January 2022 (2 years 11 months)
Used skills

Tel: ********** – ********** Functions: End-user support, computer equipment setup and maintenance, change of computers, backup management of user information, printer support, network support, remote equipment support, management of IBM service desk software, installation and configuration of company tools, etc.

Major achievement

Migration to cloud servers

Technical Support Assistant
e-global (choucair cardenas testing) | March 2018 - December 2018 (9 months)
Used skills

Tel: ********** Functions: Setup of computer equipment and maintenance, printer support, network support, fixed assets database management and administration, ePolicy Orchestrator console administration, installation and support of McAfee antivirus, remote computer support, Active Directory management, GLPI tool management, mail server management, etc.

Major achievement

Recognition as the most helpful person in the company.

Education experience
Other not Specified
Universidad uniminuto | Technological career
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