In this role I worked as SME in a Cisco SaaS product, it is a collector to find Cisco devices in Enterprise networks of Cisco customers. Within my functions: Install images in virtual environments such as VMWare, HyperV, Nutanix, VBox. Troubleshooting, reviewing logs, handling ticket submissions to add users to the portal and helping AMs with support meetings for their US customers.

This was my role prior to being promoted as Product SME. It is an OVA/ISO image that is deployed in virtual environments for SaaS and I was in charge of getting the clients, holding the product introduction meeting and requirements expectations to achieve the installation with a technician. Managing O365 Suite, scheduling meetings via WebEx with clients, and managing client databases.

Hello! I worked as a supervisor of a customer service team, for a company that gave emotional intelligence courses and seminars. Among my functions was: Setting goals for the team, following up with agents to work together on improvement opportunities or responding to their requests, helping the billing department with returns via PayPal, Database management and virtual course assignment.