Jonathan Viloria P
Rac Backoffice
Professional profile
Experienced professional in business , sales , and customer service , with strong interpersonal skills and a logical approach to project work . Skilled in management , market analysis , logistics , and personnel leadership
Work experience
Intermediated with Facebook teams, explained product billing, and managed technical support.
Major achievementProvided English and Spanish customer service, technical support, and product explanation.
Led bilingual staff, attended administrative areas, and ensured customer satisfaction.
Major achievementManaged customer service, immediate problem-solving, and operational systems.
Handled applications like AHT, VOC, QA, and provided customer service in English and Spanish.
Major achievementProvided immediate conflict resolution, managed operational services, and sold non-tangible services.
Education experience
Technological university institute of antioquia | Undergraduate
