Daniel Puentes Marín
backend developer
Professional profile
Application Support and Technical Support professional with 2.5 years of experience supporting enterprise applications and IT environments for 300 users . Strong troubleshooting , SQL Server , .NET , AWS , and incident management skills
Work experience
Application / Technical Support
namutravel | January 2023 - Present (3 años 10 meses)
Used skills
Provided technical and application support for 300 users, resolving 5–6 tickets/day. Troubleshot enterprise apps in C#, .NET, SQL Server, IIS, AWS. Improved stored procedures, optimized queries, used Jira, Git, PowerShell.
Major achievementResolved 80% of incidents without escalation, troubleshooting across application, code, database, IIS, browser, and infrastructure layers. Daily use of SQL Server, C#, .NET, AWS, Jira, Git, and PowerShell.
Education experience
Software Development Technologist
Universidad de san buenaventura | Técnico/Tecnólogo
Universidad de san buenaventura | Técnico/Tecnólogo
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