Juan Diego Nino Mutis

Functional Analyst – Core Econometrics Area

Professional profile

Industrial and Systems Engineer with experience in AI-based solutions , process automation , backend Python , and prompt engineering . Skilled in Copilot Studio , Azure AI , and integrating LLMs for information extraction and automation . Bilingual ( English C1 )

Work experience

Functional Analyst – Core Econometrics Area

sistemas y computadores s.a. (syc s.a.) | July 2025 - Present (1 año 4 meses)

Used skills

Gathered requirements, modeled business processes, designed and implemented AI solutions, and developed AI agents using Copilot Studio. Automated tax assessment for 10 departments, integrating LLMs via APIs and prompt engineering.

Major achievement

Led AI automation projects with Python, FastAPI, LangChain, and Copilot Studio. Integrated LLMs (Gemini, GPT, Claude) for document processing and business rule automation. Achieved 84% reduction in processing time.

Senior Technical Support Specialist

laceup solutions | June 2023 - July 2025 (2 años 1 mes)

Used skills

Resolved incidents, mentored new technicians, analyzed data discrepancies, supported sales demos, and developed AI agents for technician knowledge lookup.

Major achievement

Provided bilingual technical support, led training, and contributed to AI agent development using internal knowledge bases. Supported WMS, QuickBooks, SAP, and NetSuite integrations.

Customer Support Representative (Cash App)

concentrix | October 2022 - April 2023 (6 meses)

Used skills

Resolved technical issues, managed escalated calls, evaluated call quality, and provided feedback to improve service.

Major achievement

Promoted to handle complex cases and escalations. Led call quality control and team coordination for Cash App support in English.

Education experience

Industrial Engineering
Universidad pontificia bolivariana | Profesional

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