Implementation and administration of human management processes: recruitment, selection, hiring, induction and training of personnel. Evaluation and compensations.

Design, implementation and evaluation of personnel area policies and process standardization. Structuring of the Functions Manual based on labor competencies. Organization and implementation of the procedure for the recruitment and selection of personnel and the wellness program.

Responsible for providing support to the general management and collaborating with the company's presidency.

Organization of the documentary inventory of the management and central files of the General Management and the Administrative area, implementing PGD tools. Development of logistics and media management for special events to launch macro projects at the national level.

Reception of all complaints and claims from the client and the community, for quality and service. Responsible for providing solutions and communicating to the client. Administration of the guarantee manager. Follow-up of proposed actions. Measurement and control of customer satisfaction. Generation of service culture. Coordination of communication with clients, friends club, offers, projects...Presentation of monthly reports to Management.

Re-structuring of the Guarantees Administrator in accordance with the Company's Quality policy. . Presentation of the Review Project of the Risk Overview to the Quality area. To highlight: Job promotion for excellent performance and recognition of the work done.