Alejandra Payan Mora
Hr Business Partner – Customer Experience (Latam)
Professional profile
Organizational Psychologist with a specialization in Human Talent Management and a solid track record as an HR Business Partner in regional companies (LATAM). Expert in recruitment and selection, performance management, organizational development, cultural transformation, and talent retention.
Work experience
Strategic support for more than 135 employees in Latin America, coordination of recruitment processes, and management of talent KPIs.
Major achievementReduction in Time to Fill by 35% and increase in hiring quality.
Mass recruitment and psychological reporting, emotional crisis support, and wellness program management.
Major achievementReduction in hiring time by 20% and improvement in retention by 15%.
Daily psychological interviews and operational and administrative induction programs.
Major achievementMass selection processes for companies such as Argos, Nutresa, Propal, and Colgate.
Education experience
Universidad san buenaventura – cali | Undergraduate
