Conducted preventive maintenance, troubleshooting, repairs, and managed technical reports for biomedical equipment in clinical environments.

Responsible for maintenance, calibration, and optimization of medical equipment, ensuring regulatory compliance and reliable device operation.

Analyzed user needs, presented products, managed after-sales service, and ensured customer satisfaction and loyalty through effective communication and technical support.

Managed customer retention strategies, product presentation, after-sales follow-up, and maximized product value through client management and technical communication.

Ensured traceability and support for retention by updating internal systems with commercial and product data.

Managed and updated commercial and product information, supporting retention processes.