Establish, implement, maintain and update the processes defined in the quality management system, in accordance with the provisions of NTC ISO 9001:2015. • Generate and participate in the continuous improvement strategies requested by senior management. • Participate and execute internal and external audits in accordance with the systems implemented in the company. • Monitor and ensure compliance with the tasks carried out by the personnel in charge

Follow-up audit with 0 NC in ISO 9001:2015 Creation of Audit area

Support the planning, execution and control of the integrated management system established in the organization (ISO, BASC, OEA) within the current legal framework. • Generate and participate in the continuous improvement strategies requested by senior management, giving compliance with their correct implementation. • Participate and execute internal and external audits in accordance with the systems implemented in the company. • Analyze the findings reported by the processes, determining the causes.

ISO 9001:2015 certification of the company ABC Storage

Develop and manage programs to improve the customer experience. • Develop competitive intelligence and comprehensive customer management. • Be the bridge between the customer and the company's internal processes, monitoring deviations in Satisfaction, NPS measurement, and PQR follow-up and response.