Ivan Sanchez
Call Representative
Professional profile
Experienced call agent in the BPO industry , responsible and punctual , with excellent organizational skills , multi-tasking , attention to detail , and strong customer support experience focused on high satisfaction and goal achievement
Work experience
Agente Teleoperador
concentrix | April 2024 - April 2026 (2 años)
Used skills
salesforce
Call Representative
concentrix | April 2024 - April 2026 (2 años)
Used skills
Managed financial applications, processed transactions, handled reversals and claims, updated banking info, and provided customer support.
Major achievementFinancial administration, transaction follow up, payment reversals, ACH deposits, claims, banking info updates; strong communication and customer support.
Atencion Al Cliente
concentrix | April 2024 - April 2024
Used skills
trabajo en equipo, atencion al detalle, metricas y KIPs, multi-tasking, CRM
Education experience
Electronic Engineering Technology
Unidades tecnologicas de santander | Técnico/Tecnólogo
Unidades tecnologicas de santander | Técnico/Tecnólogo
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