Oversaw the Onboarding process for all Americas region. Supported Payroll, Account Management, and Benefits teams.

Prepared employment contracts and supported HR queries. Managed day-to-day operations and benefits.

Executed actions to increase revenue and improve program experience. Recruited new talent for the operations team.

Created action plans to improve Email Campaigns KPIs. Managed the Operations team to ensure service level and user engagement.

Supported management in executing actions plans for campaign success. Part of the recruitment process for new campaign members.

Analyzed Customer Support KPIs and created action plans. Developed supervisors and optimized Back Office procedures.