Yeferson Sneider Villamil Garcia
Bilingual Agent, Front Desk, Back Up
Professional profile
I am a professional with advanced oral and written communication skills in English, capable of handling technical conversations and solving complex problems (C1 level certified by Passport Language Centers). I have proven experience in customer service and technical support, both in on-site environments and through telephone and digital platforms
Work experience
Bilingual Agent, Front Desk, Back Up
mmmigration/veta education | January 2024 - Present (2 years 10 months)
Used skills
Worked as a bilingual agent handling customer inquiries and providing support.
Major achievementExperience in managing customer interactions effectively.
Bilingual Agent
webhelp | January 2023 - December 2024 (1 year 11 months)
Used skills
Provided technical support and customer service in a bilingual environment.
Major achievementManaged inbound and outbound calls efficiently.
English Teacher
ula | January 2023 - December 2023 (11 months)
Used skills
Taught English to students, focusing on communication skills.
Major achievementDeveloped and implemented effective lesson plans.
Education experience
English c1
Passport language centers | Without studies
Passport language centers | Without studies
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