Provide in-person technical assistance in the Cajacopi EPS project by monitoring the network through the SolarWinds tool, performing configurations in the CISCO router at the connectivity level, preparing monthly reports of network traffic to present to the client, ticket management through the BMC tool, follow-up with the client's cybersecurity department, monitoring network traffic

Provide in-person and remote technical assistance at the administrative headquarters and sales stores in the cities of Barranquilla, Santa Marta, Cartagena, Manizales and Bogotá. Sending monthly management reports, monitoring the ticket and inventory management platform, basic support in the Siesa Cloud ERP, installation, configuration and support for POS systems

Provide in-person technical assistance at construction sites and sales rooms located in the city of Barranquilla, printer configuration, design and install network cabling, configuration of equipment in the domain, configuration of user profiles, synchronization of emails to pst, management of inventories, organize wiring in the rack.