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Alex Vanegas Vergara

Technical support
Skills
(Self-evaluation)
User support 90%
Microsoft windows 80%
Infrastructure support 70%
Office 365 50%
Switch management 50%
Mikrotik 50%
Data network 50%
Languages
Professional profile

Configuration of routers (mikrotik), switches, access points, structured cabling, IP telephony plants and cameras. Configuration and maintenance of computers according to schedule. End user support

Work experience

Technical Support
innovar it | May 2019 - Present (7 years 6 months)
Used skills

Configuration of routers (mikrotik), switches, access points, structured cabling, IP telephony plants and cameras. Configuration and maintenance of computers according to schedule.

You Analyst
plastextil | September 2017 - October 2018 (1 year 1 month)
Used skills

Active directory management. Configuration of network devices (switches, routers), security policies, database and server backups, email management in Office 365, management of virtual servers with VMWare.

Technical Support
ibm | February 2016 - August 2017 (1 year 6 months)
Used skills

Management and attention of requirements remotely and on site. Support for applications from Grupo Éxito and Banco de Occidente, installation of operating systems and applications (Mac OS and Windows). Review, diagnosis and repair of desktop and laptop computers.

Education experience
Other not Specified
Itm - instituto tecnologico metropolitano | Technician
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