Javier Ernesto Cárdenas Leon
Help Desk Supervisor
Professional profile
Desk management, infrastructure support, systems improvement analysis, excel management, management of different management platforms, excellent communication with the client.
Work experience
Technology Management Contractor
corabastos s.a | September 2021 - September 2022 (1 year)
Used skills
• IT infrastructure management. • Provide hardware and software support to users of the Abastos corporation. • Administration of the google platform for the gmail application. • Support in firewall console administration. • Supervise and administer GLPI management application. • administration of the network access control platform
Help Desk Supervisor
itelca sas | June 2018 - January 2019 (7 months)
Used skills
Management tool administration Aranda Service Desk ANS management Internal support
Major achievementImplementation of the Aranda Service Desk management tool
Help Desk Agent
itelca sas | May 2017 - June 2018 (1 year 1 month)
Outlook and Gmail email support Remote PC support Ticket registration ANS management
Education experience
Computer Science
Politécnico grancolombiano | Undergraduate
Politécnico grancolombiano | Undergraduate
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