- Support in the construction of the service portfolio for ContactCenter and IP Telephony solutions. - Manage and monitor all Linux and Windows servers where the telephony and ContactCenter solutions are hosted. - Management of suppliers at the operational and commercial level for - - ContactCenter Cloud and On Premise solutions. leader of human talent for the inhouse operations of our clients. Control and monitoring of indicators for

Genesys GVP and ORS strategies. - Scrum methodology as agilism. Professional III Telephony - - Lead the implementation and execution of all telephony and ContactCenter projects. Build and implement processes for the area of