Handled inquiries, scheduled technicians, tracked job completion, and maintained professional communication to ensure customer satisfaction and operational efficiency.

Managed high-volume customer service operations, coordinated service dispatches, and ensured compliance with service-level agreements for US and Canadian clients.

Managed campaign setup, audience segmentation, budget allocation, ad creative testing, and performance analysis (CTR, CPC, ROAS, conversions) to maximize ROI.

Planned, executed, and optimized Meta Ads campaigns for US companies, focusing on brand awareness, lead generation, and conversions using data-driven analysis.

Oversaw daily operations, handled conflict resolution, and ensured adherence to service standards across channels, focusing on continuous improvement.

Led a customer experience team, managed performance, facilitated coaching, and implemented skill-building strategies to improve quality and efficiency.