Systems engineer, Master's student in Big Data, specialist in software engineering at the Universidad del Norte. Certification and Experience as Scrum Master and Product Owner. Experience Managing ICT processes
1. Create and strengthen the line of own digital products, through the design, architecture, development, commercialization and implementation of technological solutions. 2. Define and design the structure and architecture of the application, define the technical and functional requirements for the application, ensuring that it meets the standards and customer requirements, identify risks and opportunities associated with the design and architecture of the application .
Major achievementCreate and strengthen the line of own digital products, through the design, architecture, development, commercialization and implementation of technological solutions for companies from different sectors. Increase customer acquisition by 53% in less than 2 months.
IT Process Management. Lead the Digital transformation program. Evangelize agilisms throughout the organization. Manage the entire Software and business architecture for each of the technological services.
Major achievementI led the SAP implementation in the company, integrating all the key business processes in a centralized platform. As a result, we achieved a significant improvement in operational efficiency, reduced response times by 20%, and increased customer satisfaction by 30%.