Cristian Giovany Mora Castañeda
Network administrator
Professional profile
Technologist in computer network administration, with skill in server configuration on Windows Server, management of structured cabling according to current regulations, intermediate-advanced Excel, high skill in on-site support, hardware maintenance, assisted support using remote access tools and account management on Active Directory. Has basic knowledge of Linux and Mac operating systems.
Work experience
Telephone and remotely assisted support for general software and specific business applications. Configuration of POS/Cases and their adaptation, mainly for the Retail sector. Account, permissions and security management through active directory. Maintenance and adaptation of computer equipment. Widespread on-site support, installation, software configuration, formatting, hardware checking, etc.
Major achievementTelephone and remotely assisted support for general software and specific business applications.
Telephone support mobile data services, ADSL and Fiber Optic. Remote configuration of network devices (Modem, router and access points). Backoffice specialized online support. Support on the operations floor for agents. Accompaniment in training of new agents.
Major achievementTelephone support mobile data services, ADSL and Fiber Optic. Remote configuration of network devices (Modem, router and access points).
Installation of workstations (corporate software, network accounts, email, antivirus). Hardware review, adjustments and repair. First level service attention in person and by telephone. Execution of redistribution plans. Installation, configuration and support of software, printers, desktop PCs, laptops and projectors. File administration of the IT department.
Major achievementInstallation of workstations (corporate software, network accounts, email, antivirus).
Education experience
Sena | Technician
