Juliana Rojas
Qa Senior Engineer
Professional profile
Bilingual customer service professional , virtual assistant , and creative strategist with 3+ years of experience supporting international clients and remote teams . Skilled in CRM , communication , digital tools , and workflow optimization
Work experience
Managed admin operations, client channels, document management, high-volume inquiries, CRM updates, and report preparation for international insurance workflows.
Major achievementStreamlined remote admin operations, improved client communication, managed high-volume inquiries, and optimized CRM data.
Handled international client support, complex travel requests, escalations, CRM data accuracy, and consistently exceeded quality metrics.
Major achievementProvided premium English-language customer support, resolved complex issues, exceeded CSAT targets.
Created brand identities, managed digital campaigns, improved communication channels, and increased audience engagement.
Major achievementDesigned 100+ digital assets, improved brand consistency by 30%, boosted social media performance.
Education experience
Sena | Técnico/Tecnólogo
