Santiago Guzman
Customer Success Specialist
Professional profile
Customer service professional with extensive experience in client support , customer success , and business development . Skilled in managing portfolios , fostering relationships , and driving long-term satisfaction
Work experience
Guided and advised clients to optimize language learning product, built strong rapport, and consistently exceeded retention and success targets.
Major achievementSuccessfully managed client relationships, conducted live meetings, exceeded retention and success targets, and optimized product use.
Developed strategies for logistics clients, supported B2B growth, and ensured long-term relationships.
Major achievementHelped logistics companies in the US grow income and create strategies for long-term client relationships.
Offered technical support via chat, managed replacements, and guided customers through solutions.
Major achievementProvided chat-based technical assistance for Fitbit, troubleshooting and guiding customers.
Education experience
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