Pablo David Hernández Peláez
trainer
Professional profile
Bachelor, administrative management student with 6 years of experience in customer service and as a trainer of work teams. Skills in training new work teams, preparing learning routes and reports
Work experience
Tasks performed: Definition, design and execution of teaching and learning strategies with an emphasis on commercial and negotiation skills in the training process according to the model
Major achievementPreparation of instructional designs for the training process, inclusion of teaching material and virtual strategies.
Tasks performed: Telephone customer service, training support and supervisor support.
Major achievementBack Office processes documentation
Customer Service Representative: Customer advice on Mobile Success services based on the generation of memorable experiences • First contact solution of user requirements
Major achievementImplementation of mobile portability process Éxito
Education experience
Itm. actualmente tercer semestre | Technician
