Santiago Fernández Rojas
Customer Service Representative And Trainer
Professional profile
More than 5 years of experience in contacting people and developing business in technology , communication , freight trucking , and logistics . Specialist in first contact and cold calling with expertise in prospecting and appointment setting
Work experience
Managed general issues and inquiries of 20 different Colleges around the USA, enhancing user experience by developing manuals and guides.
Major achievementHelped more than 100 users per week on the usage of the student platform.
Maintained strong relationships with companies, assured 100% resolution on logistics matters, and managed customer information using Hubspot.
Major achievementCreated a strong carrier database for client requirements with 95% effectiveness.
Provided technical support and educated customers to avoid repeated inquiries.
Major achievementHandled inbound and outbound calls delivering optimal solutions.
Education experience
Universidad distrital f.j.c. | Profesional
