Bilingual agent with experience in customer service , sales , and commercial support . Certified English level B2 , strong communication skills , problem-solving abilities , and a results-driven approach . Skilled in teaching English and Spanish
Taught English and Spanish to students from the East, US, and English speakers. Used digital platforms and in-person methods. Also worked as a bilingual private tour guide in Medellín.
Major achievementExperience teaching English and Spanish to international students via platforms like Preply, Fiver, Superprof, and in person. Strong skills in communication, bilingualism, and language instruction.
Managed customer service in English using digital platforms, solved problems, and ensured high-quality user experience.
Major achievementProvided customer service in English via chats and emails, handling multiple interactions and resolving complex issues.
Used English for logistics coordination, delivery tracking, and broker communication.
Major achievementCommunicated in English with US truck drivers, tracked deliveries, and reported updates.