Andrew Ramos Rosas
Profesor De Inglés
Professional profile
Customer service assistant with extensive experience in assisting and resolving customer problems . Demonstrated ability in managing inquiries and complaints , providing effective solutions and improving customer satisfaction . Previous experience as a teacher , which has strengthened communication , organization , and patience skills . Committed to continuous development and excellence in customer service
Work experience
Implementation of innovative educational techniques to improve student participation and learning.
Major achievementPlanning and execution of lessons in English. Evaluation of student performance and provision of constructive feedback.
Development and implementation of quality procedures and policies. Handling insurance and billing management. Handling emergency situations in a psychiatric setting.
Major achievementConducting quality audits in customer service interactions. Evaluation and analysis of key metrics to identify areas of improvement.
Collaboration with other departments for a seamless customer experience. Maintaining detailed records of customer interactions.
Major achievementManagement of customer queries and complaints through different channels. Resolving customer problems efficiently and effectively.
Education experience
San joaquin parish school | Bachiller
