Laura Victoria Laura Victoria
Wellbeing and Human Management Leader
Professional profile
Professional in Planning and social development and Management Specialist, with 17 years of work experience in administrative areas, customer service and as a coordinator of social welfare and human management. Knowledge in the development and implementation of the quality and SST management system. I am an honest person, committed and dedicated to my work, with a high degree of sensitivity to situations that affect the groups I
Work experience
Plan, organize, execute and evaluate social welfare activities, manage the network of negotiations with suppliers, affiliations and social security payments, processes and activities typical of human management (selection, training, workplace well-being, performance evaluations, among others), payroll payment, income accounting, expenses and bank reconciliations, customer service, leading the resource process }quality and SST management system.
Major achievementOrganize the human management area with its respective processes and subprocesses, be recognized as the leader of the area and support staff.
Lead the quality management system, human, physical and purchasing resources administration, wellness activities for associates and customer service, management of accounting software to report income, expenses and reports.
Major achievementAchieve ISO 9001 quality certification and be the leader of the system, recognition for customer service in associate service surveys and positioning as a leader.
Coordinate and supervise the requested setups of fairs and events, schedule the work team's shifts, report overtime and payroll news.
Major achievementRecognition of the work team for the work carried out
Education experience
Icontec | Bootcamp
