Nikolin Leci
Front Of House / Customer Service
Professional profile
Multilingual customer service and client relations professional with 9+ years of experience in customer support , hospitality , sales , and client coordination . Skilled in handling enquiries , resolving complaints , managing records , and supporting service quality
Work experience
Handled customer queries and complaints, resolved issues on the spot, and collected feedback to improve service quality during peak periods.
Major achievementResolved customer queries and complaints face-to-face, improved service quality through feedback, and delivered accurate customer service under pressure.
Coordinated updates and meetings, maintained client database, acted as point of contact for scheduling and information requests.
Major achievementManaged daily communication with landlords and clients, maintained a live client database, and resolved scheduling and information requests efficiently.
Assigned duties, handled enquiries and complaints, maintained customer satisfaction standards, ensured positive experience across shifts.
Major achievementManaged a customer-facing team, resolved escalations, maintained high customer satisfaction, and ensured service consistency.
Education experience
Roza venerini, lezhe, albania | Bachiller
